Our in-app support centre allows you to lodge and track a support ticket. You can lodge a support case any time by going to the Main menu, clicking on the downdots, and then tapping "Appilates support". You can also tap on PIA and type in there that you want to log a bug, or support case. Once the support window opens, you will be able to see the different type of support case you want to lodge.

Tap the type of support case you would like to lodge. Please select the correct one so your ticket can be processed properly!

• Bug or crash (Tap this if your app gives you an error message or the app crashes)
• Unexpected behaviour (Tap this if something happens that is not meant to happen in the app)
• Missing feature (here is where you get to say "hey, i'd love the app to do this!")
• Payment or subscription (we make these ones high priority)
• Other (if your ticket doesn't meet the other sections, tap here)

Then follow the prompts as our AI walks you through the process. The more detail the better. Then our AI looks "under the hood" at the code's underlying mechanisms to help the developer fix the problem quickly. The more infomation you can give us, the easier and quicker we can get to the bottom of what's going on and fix it for you.

After logging a support ticket, you will recieve an email to let you know what is happening with the case, and in the email is a link where you can follow the process of your support ticket being tracked through our support process. No more logging a support case and then sitting wondering if anyone is doing anything about it!

We're proud of our ticketing and supporting software, as it's been developed by our own software developer to be integral to our system to help you help your studio and your clients.